Q Card Project
The Q Card is a simple to use tool designed to empower LGBTQIA youth to engage in their health. One of its uses is to support those who provide their care. Q Cards started as a capstone feasibility study in 2012 and have continued as a small business. The problem was getting clinicians to adopt the Q Card tool and use it with youth without causing harm. I am working as a UX Designer on a two-person team. We synthesized research to identify common themes to best use the Q Card. By the end of the project, our team plans to design a product that provides an easy system for implementing Q Cards.
Project timeline breakdown in four phases: research, prototyping, detailed design, and follow-up.
Notes from initial client kickoff meeting.
“If we create an environment where people can be happy and can be successful, then the whole environment can be successful.”
– Angelica Ross, CEO, Transtech Social Enterprises
Accordion card healthcare training tool delivery methods to ensure our solution did not require internet access, had the lowest barriers, and complemented the existing analog Q Card in the healthcare environment.
Accordion Q Card How To card healthcare training tool sketch based on competitive analysis.
“The difference between a good experience and a great experience is how we bring our policies and practices to life.”
– Beck Bailey, Deputy Director of Employee Engagement,
Workplace Equality Program, HRC Foundation
In the future I would try to get into a clinic where the Q Cards are in use sooner to see what the physical space looks like. Where are they located? How are they advertised? I would also engage earlier in more interviews with people who are not in the LGBTQIA community. Interviews set out to find out common misconceptions and include those in onboarding to dispel them.